PART 1
Listen and do with a partner.
1:
A Hi, Hannah.
B Hi there, Pedro. How are you?
A Can you say that again? I can see you, but I can’t hear you very well.
B Really? That’s strange, I can hear you just fine, but I can’t see you.
A Sorry, I lost you. What was that?
B I can’t see you.
A Maybe it’s my Wi-Fi. Is that any better?
B No, the connection’s terrible. We can try again later.
A Fine, let’s do that. Talk to you later.
2:
A Hi, Hannah. Can you hear me now?
B Sorry, you’re breaking up. Pedro, are you still there?
A Yes, still here, … but there’s an echo now.
B Uh,… OK, wait. Let me turn up the volume. How about now?
A No, no better, sorry.
B Let me call you, OK?
A What? I didn’t catch that.
B Let me call you.
A No, still nothing. I know! Let me call you.
PART 2
Listen and repeat.
ASKING FOR REPETITION
Use these expressions when you can’t hear or understand what someone says. Sorry, can you say that again? What? I didn’t catch that. Could you repeat that?
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Complete the conversations using the expressions in the box. Then listen and check. Practice them with a partner.
1
A Sorry, I lost you. Can you
…………………………………………?
B Yes, it’s the hotel’s Wi-Fi – it’s terrible! A Sorry, 12
A Sorry, ………………………………………… .
B The hotel Wi-Fi is terrible!
2
A Sorry, …………………………………………that?
The traffic noise is terrible.
B I said, “I’m running out of battery.”
A Oh, OK. We can try again later.
PART 3
A
PRONUNCIATION: Saying /h/ at the beginning of a word
Listen. Write the missing words. Which sound do they all have?
A 1.………………there, Pedro.2. ………………are you?
B 3..………………,4. .………………Can you 5.……………… me now?
B
Listen. Circle the words you hear.
1 Hi!/eye 2 hear/ear 3 how / Ow! 4 head/Ed 5 his/is 6 hate / eight 7 Hannah / Anna 8 hat/at
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C
Listen and repeat. Focus on the /h/ sounds.
PART 4
It’s your turn
Write a phone conversation that describes a problem with a bad phone connection. Before you write the conversation, complete the chart with the situation and the expressions you plan to use. Then do it with a partner.
Situation |
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Explaining the problem |
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Checking the problem |
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Solving the problem |
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Asking for repetition |
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PART 5
Put the conversation in order.
……. Maria Hi, Julio. How are you?
……. Maria OK… How about now? Julio? Are you still there?
……. Maria Hm… I think it’s my Wi-Fi. Let me see… Is that any better?
……. Maria Hm… Let me call you again, OK?
……. Maria I can’t. I have meetings all day. Let me change my mic… How about now?
……. Julio Uh, It’s not better, sorry. The echo is still there.
……. Julio Hi. Maria? Sorry, I can’t hear you very well.
……. Julio No, I’m sorry. Maria, you’re breaking up. The connection is terrible
……. Julio Yes, I’m still here, but there’s an echo now. Can we try again later today?
……. Julio OK. Thanks.
REAL-WORLD STRATEGY: Asking for repetition and confirmation
Match the columns to complete the questions.
1 Sorry, I… 2 Can you … 3 Are you … 4 Sorry, can… 5 How … 6 Is that…
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a………. any better? b………. hear me ok? C………. about now? d………. didn’t catch that. e………. still there? f………. you say that again? |